Settlement delay for payments of 07-08/09 via Bancontact, Visa & Mastercard
Resolved
Sep 11, 2026 at 8:05pm UTC
The last file for the settlement of the payments of 07/09 has been received and is being processed. The settlement will be completed on the next business day (Monday 14/09). We have requested a root cause analysis from the acquirer to avoid this incident repeating.
Affected services
Updated
Sep 11, 2026 at 6:42am UTC
The BC/Visa/MC transactions of 08/09 have been settled on 10/09. We are still pending one file to be able to process the transactions of 07/09. We expect to have this resolved in the course of this morning.
Affected services
Created
Sep 10, 2026 at 12:26pm UTC
We did not receive some activity & settlement files which led to this delay. Most have been received now and we will inform you as soon as the last file is processed to close this incident.
Affected services