All pending settlements have been prepared. The funds will be transferred by 09:00 today (29/05/2026). A full postmortem of the incident will be completed today to propose improvements so that we can avoid this to happen again. Incident closed.

Our supplier has provided the missing settlement reports. The processing is ongoing. The settlements will be prepared this night and the payments will go out tomorrow morning. We will keep you updated once all will be processed to close this incident.

Our supplier is working on providing the missing reports. We should receive them today which will enable us to proceed with all pending settlements tomorrow. The funds should then be available on the merchant bank accounts on Friday or Monday at latest.

Multisafepay confirmed the error to generate the reports of 22 and 23/05. The Multisafepay team js working on resolving this ASAP so we can resume the settlements. The delay is currently of 2 more days than usual.

This impacts the settlement of online payments to the merchants. Card-present payments are not affected. The issue is expected to be resolved during the day as we are in close contact with the support of Multisafepay.